1. Introduction
Welcome to RememberMed, a mobile application developed by H and R Digital Technologies (Pty) Ltd (“RememberMed”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you use the RememberMed mobile application.
By creating an account or using RememberMed, you acknowledge that you have read and understood this Privacy Policy.
2. Information we collect
Depending on how you use RememberMed, we may collect the following categories of information.
Account information
- Name, if provided
- Email address
- Encrypted authentication credentials managed through Supabase Authentication
- Google account information when signing in using Google Sign-In
- User identifier assigned by Supabase
Medication information
You choose what medication information to enter. This may include medication names, dosage strength, dosage instructions, medication form, frequency, reminder times, days of the week, start and end dates, and notes you enter.
Medication history
RememberMed stores medication activity, including scheduled, taken and skipped doses; the date and time medication was recorded; and adherence history.
Device information
We may automatically receive limited information such as your device model, Android version, application version, time zone and language settings.
We do not collect your contacts, SMS messages or call history. Optional profile, prescription and membership-card photographs are stored locally on your device when you choose to add them.
Notification information
Reminder notifications are generated locally on your device from your medication schedules and are not used to track your activity.
Advertising information
If advertising is displayed, Google AdMob may collect advertising identifiers, device information, approximate location derived from IP address, and ad interaction information under Google’s Privacy Policy. H and R Digital Technologies (Pty) Ltd does not receive your advertising identifier directly.
3. How we use your information
We use your information to:
- Create and manage your account
- Authenticate your identity
- Store medication schedules
- Send reminder notifications
- Record medication history
- Synchronise information across your devices
- Improve application performance
- Detect misuse or security incidents
- Comply with legal obligations
We do not sell your personal information.
4. Legal basis for processing
Where applicable under the Protection of Personal Information Act, 2013 (POPIA), we process your personal information because you consented by creating and using an account; processing is necessary to provide the service you requested or comply with legal obligations; or processing supports our legitimate interests in maintaining the application’s security, reliability and improvement, provided those interests do not override your privacy rights.
5. Health information
Medication information may constitute personal information relating to your health. RememberMed processes it solely to provide medication reminder and adherence features.
RememberMed does not diagnose illnesses, prescribe medication, replace healthcare professionals, interpret medical conditions, or make treatment decisions on your behalf.
Always follow the advice of your doctor, pharmacist or another qualified healthcare professional.
6. Third-party services
RememberMed uses trusted providers to deliver certain functionality.
Supabase
Supabase provides authentication, a secure cloud database, and secure storage of account and medication information. Supabase processes information on our behalf in accordance with applicable privacy obligations.
Google Sign-In
If you choose Google Sign-In, Google authenticates your identity and shares the information necessary to create and access your RememberMed account.
Google AdMob
AdMob may collect information to provide and measure advertising under Google’s privacy policies. H and R Digital Technologies (Pty) Ltd does not control how Google processes advertising data collected through AdMob.
7. Data security
We use reasonable technical and organisational safeguards, including secure Supabase authentication, encrypted HTTPS/TLS connections, access controls, database security, Row Level Security (RLS), and regular software updates where applicable.
No method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Data retention
We retain your information only as long as necessary to provide RememberMed or comply with applicable legal obligations. If you delete your account, we will delete or anonymise your personal information within a reasonable period unless the law requires us to retain certain information.
9. Your rights
Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your account and associated data, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator (South Africa).
10. Children’s privacy
RememberMed is not intended for children under 18 without the involvement and supervision of a parent, guardian or authorised caregiver. We do not knowingly collect personal information directly from children in a manner that violates applicable law.
11. International data processing
Your information may be processed or stored outside South Africa through our service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards protect your information in accordance with POPIA.
12. Changes to this Privacy Policy
We may update this policy from time to time. When material changes are made, we will update the “Last updated” date and, where appropriate, notify users in the application. Continued use of RememberMed after updates constitutes acceptance of the revised policy.
13. Contact us
H and R Digital Technologies (Pty) Ltd
Email: support@handrdigitaltechnologies.co.za
Website: www.handrdigitaltechnologies.co.za
14. Information Regulator (South Africa)
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).